industrial and commercial cases

[case] online shopping a pair of pants, logistics information shows that courier has been signed. However, consumers not only did not receive the courier segment, when asked to provide a single logistics provider was rejected. Mr. Duan believes that there is a false merchant shipping behavior, so the business complaints to 12315.

September 18th, Mr. Duan in the shop on the 1 to buy a pair of pants, the price of 98 yuan. The next day, Mr. Duan query logistics status shows that businesses have been shipped, can wait for several days, Mr. Duan has not received the goods. September 21st, Mr. Duan again found that the courier was signed on the day. “ courier did not call me, the district can not find the delivery room, how to sign it? ” Mr. Duan said very suspicious, so contact the merchant, require the logistics to provide a single, but the merchant to “ can not provide ” on the grounds of refusing the requirements of Mr. duan. In order to safeguard their legitimate rights and interests, Mr. Duan to 12315 complaints.



[results] the mediation process and the day before, Shishi Industrial and Commercial Bureau 12315 staff to mediate between the parties. After mediation, the parties reached an agreement, the defendant agreed to refund 98 yuan to the period of mr..



[] according to the analysis of the "People's Republic of China consumer protection law" article fifty-second “ operators to provide goods or services, causing damage to the property of a consumer shall, in accordance with the law or the parties agreed to bear the repair, redoing, replacement, return, quantity, make up the goods return loan and the service fee or compensation for damages, "People's Republic of China ” contract law" article 107th “ if a party fails to perform the obligations of the contract or does not comply with the contract, it shall continue to fulfill commitments and take remedial measures or compensation of damages of ” the case, businesses should refund 98 yuan to the petitioners.