Mobile phone charger explosion frightened old man

[case] “ after the phone is full charge, the charger plug suddenly exploded, but fortunately no injuries. ” before the Shishi Lee (old man) encountered such a dangerous thing. However, Ms. Lee is even more angry, she told the matter after the sale of mobile phone business, not only do not deal with the business, but also to find their own manufacturers.



Last September, Ms. Lee bought a mobile phone in the old Kingsland Road, is now used not what the problem is. July 25th morning, Ms. Lee put the phone at home charging. Two hours later, the phone is full of electricity, Lee pulled out the phone, but the charger plug suddenly exploded. “ fortunately, I responded quickly, although not injured, but not scared. &rdquo, according to Ms. Lee introduced, the sudden explosion of the charger, but also the home of the plug burning. Subsequently, Ms. Lee will be reflected to the business, businesses have long been refused to deal with the sale of goods, and let Lee to find their own manufacturers. In this regard, Ms. Lee dissatisfaction, the merchant complaints to the city 12315 complaints desk.



[results] from both the mediation process and lion Bureau 12315 staff to organize mediation, businesses put forward two solutions for consumer choice, one is the replacement of mobile phone charger, two is the replacement of other types of mobile phone, but also reflect the matter to the manufacturer, let it strengthen quality control. Eventually, the operator agreed to replace the charger for consumers or replacement of other models of mobile phones, and has called the manufacturers to strengthen quality control, mediation success.



[analysis] on the basis of the "consumer protection law" provisions of article forty-ninth: “ operators to provide goods or services, causing consumers or other victims of personal injury, reasonable expenses shall pay the medical fees, nursing fees, transportation fees and other expenses for treatment and rehabilitation, as well as the lost wages. If a person is disabled, he or she shall also be liable for compensation for disability living allowance and disability compensation. Cause of death, should also be compensation for funeral expenses and death compensation, the provisions of article fifty-second: ” “ operators to provide goods or services, causing damage to the property of a consumer shall, in accordance with the law or the parties agreed to bear the repair, replacement, return of goods, and for the number of those goods, refund the purchase price and the service fee or compensation for losses civil liability. ” the case, after mediation, the operator agreed to replace the charger for consumers or replacement of other models of mobile phones, and has called the manufacturers to strengthen quality control.