Hotel service to industry and Commerce awarded defects

[cases] content in Fuzhou recently, Mr. Chen took the family to travel to Nanjing, and in the evening in a Nanjing hotel room costs 598 yuan. Tourism is a happy thing to relax, the results of the hotel did not supply hot water all night, the toilet is not water, which can be added to Mr. Chen's happy mood. Negotiations with the hotel, but the hotel has not been properly resolved, Mr. Chen call 12315 for help.



[results] the mediation process and after receiving the complaint, Nanjing province 12315 service station staff immediately rushed to the both sides of the hotel organization for mediation, mediation, the hotel agreed to refund consumers 200 yuan.



[] case analysis of "People's Republic of China consumer protection law" article twenty-third of the provisions of the first paragraph, the operator shall ensure that the goods or services in the normal use of goods or services provided by them should have the quality, performance, usage and term of validity. To ensure the quality of hotel service should accept normal service in the case of consumers, but consumers of Check Inn Hotel, no hot water, toilet water, the hotel can not guarantee the quality of service, shall bear the liability for breach of contract.